Shipping & Tracking

Depending on your locations, orders can take anywhere from 3 business days to 15 business days to arrive. Please refer to our Delivery Guidelines page for more information

We Ship All Our Packages worldwide so you can enjoy your favourite products regardless of where you live!

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. We apologize for the inconvenience that this may bring.

Customers in Europe might be subject to VAT charge during import

Additional charges for customs clearance must be fulfilled by the recipient.  Import duties, taxes, and charges are not included in the item price or shipping cost. Please check with your local customs website  for more information.

Belvana has no control over these charges and we can't determine or predict what they may be.

Yes, all orders will receive a shipping confirmation email and/or text message depending on the information you entered at checkout. Once an order ships a confirmation e-mail will be sent containing a tracking number & you'll be updated when your package is nearing delivery.

If, for some reason, you can't find your shipping confirmation email, please reach out to us at with your order number and details for your inquiry.

If you didn't do the following, you could be experiencing shipping delays:

Verify your shipping address at checkout. Please, note that your billing address can be different from your shipping address. Include your apartment number or suite number on the second line of your shipping address. Verify you have entered your e-mail address correctly so that we can reach out just in case.
Always make sure to do these three things when ordering so we can make your experience as seamless as possible! You may have a shipping delay as the order could be on "back-order" due to high demand but we will inform you via e-mail if this is the case. If you supplied the wrong address Belvana cannot change it once the shipper has it.  You have to contact the courier to make changes if possible.  At the time of checkout you can supply your cell number to receive SMS messages for tracking updates. 

NOTE: If your package is being returned to us you will get refunded once we receive the item(s). However, you will have to replace your order as none of our agents have access to your credit card/Debit card/Paypal or personal payment information to assist you.

If you're wondering where your package is, you can find your tracking number on your receipt.  Please check your e-mail as we send it to the email you provided at check-out.  

Returns and exchanges

Once you place your order, you have one hour to cancel your order.  We do not allow cancellations or modifications of your order once it has been finalized.

Please ensure all shipping and contact info is correct before submitting your order. Once your order has been finalized we will not be able to modify it. 

We have strict procedures to protect customers personal information. Please read the following to understand the nature of your order transaction:

1. Our agents cannot see your credit/debit/PayPal information.
2. If your order has processed, then we cannot stop the order and it will ship.
3. If your order ships you will have to refuse it upon delivery.
4. Once your order returns to our warehouse you will receive your refund.
5. If you receive the order, then you are responsible for returning the Unopened item within 30 days in order to qualify for a refund. 

In order to start the return process, please visit the Return Portal and enter in your order information and you will be guided through the next steps.

Product Questions

Microdermabrasion is a minimally invasive procedure that helps aid the removal of Blackheads, Scarring and other skin irregularities.

Of Course Not! We uniquely designed our microdermabrasion tool to suit skincare needs of all skin types (Including people with sensitive skin!)

Thanks to our 5 adjusted power modes, the suction power won't even hurt your face and you can play with the options to your desired treatment liking.

In order to remove any build up of pores or blackheads on your face, even to remove leftover makeup residue from your face, we strongly recommend using our Microdermabrasion Kit. It leaves your skin feeling completely clear and spotless.

Each Color Light option works its own Magic!
Blue helps repair your damaged skin
Red helps improve your skins collagen production
Green helps reduce the appearance of fine lines on your skin

Microdermabrasion has proven to help remove scars, wrinkles, acne and dead skin cells from your Face. Try our Microdermabrasion Kit Risk-Free

We always recommend applying a bit of warm water onto your face or taking a nice warm shower before using the vacuum so that your pores are opened up and become easier to suction out!